Frequently Asked Questions.

Happy to answer all your questions. Would rather talk to us directly? Let us give you a call.

Design Questions

Yes, of course. As long as you are using industry standard file formats and specifications, e.g. Illustrator or PDF, but we can work with most file formats, just make sure they're high resolution. If the design files have previously been used to manufacture packaging, then it’s even better.

Yes, we can. We have 30 years of experience producing retail ready custom packaging – and have all the manufacturing capabilities needed to produce custom packaging for most retail products.

Yes, absolutely. We offer a full packaging design service and have packaging designers and engineers standing by to help you through the whole process from end-to-end.

No. We have delivered branded packaging to many famous brands, e.g. Jack Daniels and Davidoff. You can be assured we are prepared to deliver all packaging according to your brand requirements. We have years of experience in protecting our clients artwork, ideas and concepts.

Ordering Questions

Yes, our MOQ is generally 1000 units. We sometimes make exceptions for high value items (especially gifts) and certain types of highly-crafted limited edition product packaging.

Yes, of course. As a general rule of thumb, your cost per unit will be lower as the order quantity increases. Please ask us for a quote, or send us a message to get an estimate.

After reviewing your request and any provided materials, one of our representatives will get in touch with you with a quote. Then we will guide you through the next steps.

Yes, of course. You may be interested in our custom promotional packaging services, though we also produce ad-hoc packaging for limited editions or special events.

If you have experience in bringing retail products to market, then we can discuss options and possibilities. For example, help in figuring out the budget and scheduling. We have 20 years+ of experience in Asia turning product ideas into retail products. We can help you refine your product concept into a finished design, a product sample, and finally, production. We will advise realistic production schedules and how to stick to a budget (and can advise ways to reduce cost without reducing the quality or impact of your final product design).

Custom Packaging Questions

Yes, of course! Whether you have a rough sketch or a detailed set of schematics and specifications, our dedicated team can guide you through all the necessary steps.

Yes, we can. We are a full service product packaging company. We have design and engineering teams working in-house to help guide you through all the steps and ensure all the designs are production ready and industry standard.

We are a full service custom product packaging company and packaging manufacturer. This means we can provide packaging services which (depending on the project) may include:

  • Art, Illustration, & Photography
  • Graphic & Packaging Design
  • Packaging Engineering
  • Printing & Labelling
  • Packaging Production
  • Item & Material Sourcing
  • Packing & Shipping
  • Export & Distribution

Production & Shipping Questions

While all projects are different, most projects can be completed within 45 days from design to shipping. Most orders for packaging take 40 business days to produce, after design approval. Delivery time is based on your choice of shipping, however expedited delivery is available. Larger volumes, heavily customized boxes, and unique designs may take longer to deliver.

We have a lot of experience producing custom boxes, retail stands, and other types of packaging using most commercially available materials. This includes paper, paperboard, cardboard, rigid board, rigid materials, composites, textiles, plastics, foils, films, wood, bamboo, and metal.

Yes, of course. Most of our customers are US, EU, UK, or APAC based – so naturally we have fulltime local representatives operating in these markets for everyone’s convenience. Feel free to reach out to any representative in your preferred time zone, and we will be happy to provide a quote for your project. We can handle the entire shipping process from manufacture to delivery to your warehouse.

Yes, of course! We have shipped bulk packaging to practically every major market, and we have extensive experience handling all the US and EU import / export requirements – including any needed certifications and documentation e.g. CE mark, country of origin mark, customs forms etc.

Yes, of course! We already adhere to all relevant labeling laws from the US and EU, and we can easily accommodate your own country’s rules – assuming documentation is available, or can otherwise be supplied. We understand that labelling laws are very important, and have to be followed exactly.